At betcom, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains what personal data we collect from Filipino players, why we collect it, how we use and protect it, and what rights you have over your information. Please read this document carefully before using the betcom platform.
betcom ("betcom", "we", "us", "our") is the operator of the online gaming and sports betting platform accessible at https://betcom.bid (the "Platform"). betcom is the data controller responsible for the personal information collected through the Platform and through any related communications channels, including email and customer support.
This Privacy Policy applies to all users of the betcom Platform, including registered players, visitors who browse the Platform without registering, and individuals who contact betcom's customer support team. By accessing or using the betcom Platform, you acknowledge that you have read and understood this Privacy Policy.
betcom operates within the PAGCOR-regulated Philippine online gaming market and complies with applicable Philippine data protection legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
betcom collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number | KYC verification, age verification (21+), fraud prevention |
| Contact Data | Email address, mobile number, home address | Account communications, support, regulatory notices |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history | Processing deposits and withdrawals in PHP, AML compliance |
| Account Data | Username, password hash, account preferences, betting history | Account management, personalisation, responsible gaming |
| Technical Data | IP address, device type, browser, operating system, session logs | Security, fraud detection, platform optimisation |
| Usage Data | Pages visited, games played, time spent, click patterns | Platform improvement, personalised promotions |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, dispute resolution, quality assurance |
Sensitive Personal Information: betcom may collect sensitive personal information as defined under the Data Privacy Act of 2012, including government-issued ID numbers and financial account details, solely for the purpose of identity verification and regulatory compliance. This data is handled with the highest level of security and is never sold to third parties.
betcom collects personal data through the following means:
betcom uses your personal data for the following purposes:
betcom processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:
betcom does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
No Cross-Border Transfers Without Safeguards: betcom does not transfer your personal data outside the Philippines without ensuring that appropriate safeguards are in place, in accordance with the Data Privacy Act of 2012 and the rules of the National Privacy Commission.
betcom retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
| Data Type | Retention Period |
|---|---|
| Account and identity data | Duration of account + 5 years after closure |
| Financial transaction records | 10 years (AML regulatory requirement) |
| Betting and gaming history | 5 years after last activity |
| Customer support communications | 3 years after resolution |
| Technical and usage logs | 12 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn + 1 year |
After the applicable retention period, betcom will securely delete or anonymise your personal data in accordance with our data destruction procedures.
betcom implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While betcom takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for keeping your betcom login credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.
betcom uses cookies and similar tracking technologies to operate and improve the Platform, personalise your experience, and analyse usage patterns. The types of cookies we use include:
You can manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may affect the functionality of the betcom Platform. For non-essential cookies, you may withdraw your consent at any time by updating your account preferences or contacting [email protected].
Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in relation to your personal data held by betcom:
How to Exercise Your Rights: To exercise any of the above rights, please contact betcom's Data Protection Officer at [email protected] with the subject line "Data Privacy Request". betcom will respond to all verified requests within 15 business days in accordance with the Data Privacy Act of 2012.
21+ ONLY: The betcom Platform is strictly for individuals aged 21 years and above. betcom does not knowingly collect personal data from persons under the age of 21. If betcom discovers that personal data has been collected from a minor, the account will be immediately suspended, all data will be deleted, and any funds will be returned to the depositing payment method after investigation.
If you are a parent or guardian and believe that your child has registered a betcom account or provided personal data to betcom, please contact us immediately at [email protected]. betcom takes underage gambling and the protection of minors' data extremely seriously and will act promptly on all such reports.
betcom reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. Where changes are material, betcom will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect.
The effective date at the top of this Privacy Policy indicates when it was last updated. Your continued use of the betcom Platform following the effective date of any amendment constitutes your acknowledgement of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how betcom protects your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or betcom's handling of your personal data, please contact our Data Protection Officer:
betcom Data Protection Officer
Email: [email protected]
Subject line: Data Privacy Request
Language: English
Response time: Within 15 business days
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with betcom's response to your data privacy concern.
From the moment you register to every peso you deposit, betcom applies multiple layers of protection to keep your personal data safe and private.
Every connection to betcom is secured with bank-grade 256-bit SSL/TLS encryption. Your login credentials, financial details, and personal data are fully encrypted in transit and at rest.
betcom verifies every player's identity before processing withdrawals. Government-issued Philippine IDs are accepted. This protects you and ensures compliance with PAGCOR-regulated market rules.
betcom does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data is used solely to operate your account and comply with Philippine law.
betcom fully complies with the Philippines' Data Privacy Act of 2012 (RA 10173). Our Data Protection Officer oversees all data handling practices and responds to player requests within 15 business days.
Access, correct, or request deletion of your personal data at any time. Manage your marketing preferences and cookie settings directly from your betcom account or by contacting our support team.
betcom retains data only as long as legally required. Transaction records are kept for 10 years per AML rules; other data is deleted or anonymised on a defined schedule after your account closes.
Your privacy and security are our priority. Join the betcom community — bet in PHP, deposit via GCash or PayMaya, and enjoy world-class casino games with full data protection. 21+ only.